Yes! etrak has email and SMS capabilities that can be set up in advance to automatically send out reminders, receipts, cancellation notices, etc. 

Yes! Creating fees for any of our offers is simple and customizable. There can be several different fee rules for each offer. This includes sibling discounts, resident discounts, late fees, early bird discounts, weekend rates, etc

Yes! As customers register for a program they can manually be put into teams using our drag-and-drop method. Tournament schedules can be imported directly into the software from excel for a seamless process.

Yes, etrak is a cloud-based software that has been built to function uniformly across any browser on a computer, laptop, tablet, or cellphone.

Yes! The streamlined checkout process allows the admin to select multiple forms of payment including credit card, check, cash, account credit, pay later, or other.

Yes! In fact, we will ship every organization one free credit card swipe machine if requested.

Yes! Our software is integrated with Choice or Auth.net where credit card numbers are securely stored and remembered for past user’s checkout processes.

Over the weekends we offer emergency customer support. An agent will be on call to keep track of voicemails or emails and they will be answered if there is an urgent issue. 

We encourage our customers to utilize our online training and help guides. However, for an additional fee, we will send out a customer support agent for onsite training.

In order to add a new user to etrak you must first search for their email address, if it is already in the system the account will pop up and can be edited. However, if it is not in the system you will be able to proceed with adding a new account.